Site Policies

The material and facilities contained in this Web site are intended to assist New Zealanders to make better-informed decisions about how best to provide for your retirement needs through KiwiSaver. Please note, however, that the material in the site does not take into account any individual's particular circumstances, financial or otherwise. Nor is it exhaustive.

Any material collected on this site will only be used to support the processing of the investment products described and is confidential to Costello Financial Services and Providers.

Seeking professional advice / Legal disclaimer

Before making any decisions, you should think about it carefully, and consider whether you should consult a qualified financial adviser. Every effort has been made to provide you with information and facilities that are reliable and accurate as at the time of publishing. However, neither Costello Financial Services nor any of its associates or employees make any express or implied representations or warranties regarding the material and facilities contained or referred to in this site, nor accept any liability for any loss or damage whatsoever which may arise in any way out of the use of any of the material or facilities; for errors in or omissions from the material or facilities; or for the accuracy of any information obtained through use or this site.


Copyright 2007 by Costello Financial Services. All rights reserved.

The material on this Web site is protected by copyright. Permission is granted to view the material on this Web site and to save the material only for your (or you and your family's) future personal reference. You should not further copy, modify, use or distribute the material in any way unless you obtain written permission of Costello Financial Services.

Privacy Statement

We at Costello Financial Services, take your privacy very seriously, particularly in relation to our service to you. Any personal information you give us is kept confidential and held securely with care. Please read the following to understand how your personal information is collected, stored and used by us.

If you need more information about us and our services please email us.

What we do

Costello Financial Services provides the facilities through our websites to:

  • Provide information about Financial products to assist you understand the key aspects, obtain information, and identify the appropriate product which suits your needs.
  • Provide free quotations from the insurance companies we have selected.
  • Enable you to apply online for any of the insurance or investment plans marketed on the website.

Through our websites you may enter information about you which enables us to provide these services to you. If you apply for KiwiSaver investment plan online through our website the information we collect will be used to assess your applicability for the plan selected. Once you have provided this information to us on our website this is then passed to the appropriate provider company. They will then complete any necessary administration requirements they require to enable them to accept your application.

This may include the provider companies, ourselves or their or our agents or contractors:

  • Contacting you by telephone to obtain further information if required.
  • Requesting your signature on a copy of the Application form.
  • Requesting your signature on a Direct Debit form, if you have selected this method of payment.
  • Obtaining Payment details if you have not provided these on the website and instead requested to be contacted for these.
  • Sending you your Investment Policy, once your Application has been accepted by them.

Costello Financial Services, is not an insurance or investment company. We market products on behalf of provider companies.

How we gather information

We gather information by your disclosing your personal information on this website using the standard on-line forms. We, or our contractors and agents, may also telephone or write to you to obtain further information.

We do not link IP addresses to anything personally identifiable.

How we store information

When you voluntarily use the services on our website, we may collect personal information from you (as outlined above). At this time, we do not store on the site any information entered by you. These include technical and procedural steps to protect your information from misuse, unauthorized access or disclosure, loss, alteration or destruction. All your information is stored by us in accordance with the provisions of the Privacy Act 1993.

How we use information

Your personal information is used for two purposes. Firstly to enable Costello Financial Services to keep you up to date with relevant information and offers about products. Secondly. the information provided by you to us on online application forms is used by the KiwiSaver provider companies, to administer any plan you take out with them for investment purposes. Your personal information will not be shared with any other third party for any unrelated purpose without your prior consent.

How we share information

We do not sell or rent your information to anyone. Your personal information will only be provided to the provider you have applied for your KiwiSaver investment with through the website for the purposes stated above. It will not be released to any other third party for any unrelated purpose without your express permission except in special circumstances such as when the law requires it or under the circumstances described in this privacy statement. The companies providing the KiwiSaver investment may contact you directly to obtain further information about your application. This information is shared solely between you and the Provider Company and their agents and contractors (if any), Costello Financial Services does not have access to it.

The information practices of these investment providers, and websites linked to our service, are not covered by this privacy statement. Please note that the privacy policies of partner sites may differ from those of this service. You should make sure you have read and understood their privacy policies on their websites before you provide any personal information. We are not responsible for the privacy statements or other content on websites linked from our site.

We may use third parties for the purposes of assisting us to provide this service to you. For example, this may include technical support, advice, further information collection, data verification and supplementation, data storage and transmission, credit reference and debt collection, and web site hosting. For example, we may check the address given upon registration is spelled correctly by verifying the information provided by you against information available for that purpose from other sources. When third parties are employed for these purposes, we require them to keep the information secure and confidential. They must use the information only in a way that is consistent with this privacy statement and our terms and conditions.

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchaser's advisers and will be passed to the new owners of the business.

Your changing, correcting and updating information

You can opt-in to receive information and services on our web site.

You can request to view, amend or delete your personal information or unsubscribe to any of our services at any time by emailing us or calling us on 09 4808308. However, once you have an investment plan we cannot delete your information. It will be needed to administer the investment plan you have selected.

User choices for the use of information

You may discontinue participation in our service at any time by submitting a termination request through email. Any residual information will be deleted within 90 days of cancellation.


By disclosing your personal information on our service site, you consent to the collection, storage and processing of your personal information by our service in the manner set out in this privacy statement.

Changing this privacy statement

We can change this privacy statement, and/or any part thereof, at any time. Any change will be effective upon posting the modified policy on this service web site under Privacy Policy. It is your responsibility to check this Policy regularly for any changes to it. Your non-termination or continuing to use our service, after any changes have been posted on our site, will be treated as your having accepted the changes.

Any questions or concerns regarding our information practices or should you have any comments or questions about our privacy policy, please email us.